Pembentukan kepemimpinan kolaboratif dalam komunikasi internal pada J&T express Jawa Timur melalui Leadership Training Camp

Abstrak

Abstract
The extensive operational network of J&T Express East Java requires coordination across hierarchical levels, yet studies of internal communication have generally linked it to performance and coordination rather than to collaborative leadership in logistics companies. This study analyzes the role of internal communication, namely top down Communication, Bottom Up Communication, and Horizontal Communication, in fostering collaborative leadership through the 2025 Leadership
Training Camp program. A qualitative case study approach was used. Data were collected from February to March 2026 through in-depth interviews with 2 informants from the Training and Development Division (a Manager and a Supervisor), observation, and program documentation, and were analyzed using the interactive model of Miles and Huberman. The findings show that (1) Top Down Communication is used to convey policies and standard operating procedures (SOPs) along
with their rationale, so that directives are understood down to administrative staff and couriers (sprinters); (2) Bottom Up Communication channels field reports and input through daily reports, a digital reporting system, and feedback sessions during the training, which, according to the informants, serve as material for policy evaluation; and (3) Horizontal Communication facilitates coordination and the exchange of experience among supervisors across divisions. Within this case,
the three flows appear to be associated with information openness, participation, and shared responsibility as characteristics of collaborative leadership. Theoretically, this study enriches organizational communication research by viewing communication flows as a complementary configuration; practically, it offers a reference for management in the delivery industry in designing
leadership development forums.

Keywords: Internal communication; collaborative leadership; organizational communication;
leadership training camp.

Abstrak
Jaringan operasional J&T Express Jawa Timur yang luas menuntut koordinasi lintas jenjang jabatan, sementara kajian komunikasi internal umumnya menghubungkannya dengan kinerja dan koordinasi, bukan dengan kepemimpinan kolaboratif pada perusahaan logistik. Penelitian ini bertujuan menganalisis peran komunikasi internal, yaitu aliran Top Down Communication, Bottom Up Communication, dan Horizontal Communication, dalam menumbuhkan kepemimpinan kolaboratif
melalui program Leadership Training Camp 2025. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data dikumpulkan pada Februari–Maret 2026 melalui wawancara mendalam dengan 2 informan dari Divisi Training and Development (Manager dan Supervisor), observasi, dan dokumentasi program, kemudian dianalisis dengan model interaktif Miles dan Huberman. Temuan menunjukkan bahwa (1) Top Down Communication digunakan untuk menyampaikan kebijakan dan SOP disertai penjelasan tujuannya sehingga arahan dipahami hingga level administrator dan kurir (sprinter); (2) Bottom Up Communication menyalurkan laporan dan masukan lapangan melalui laporan harian, sistem pelaporan digital, dan sesi umpan balik selama pelatihan yang, menurut informan, menjadi bahan evaluasi kebijakan; dan (3) Horizontal Communication memfasilitasi koordinasi serta pertukaran pengalaman antarsupervisor lintas divisi. Dalam konteks kasus ini, ketiga aliran tersebut tampak berkaitan dengan munculnya keterbukaan informasi, partisipasi, dan rasa tanggung jawab bersama sebagai ciri kepemimpinan kolaboratif. Secara teoretis, penelitian ini memperkaya kajian komunikasi organisasi dengan membaca aliran sebagai satu konfigurasi yang saling melengkapi; secara praktis, hasilnya dapat menjadi rujukan bagi manajemen perusahaan pengiriman dalam merancang forum pengembangan kepemimpinan.
Kata-kata kunci: Komunikasi internal; kepemimpinan kolaboratif; komunikasi organisasi; leadership training camp